All the Status of an incident in Maximo
NEW: The initial status of a ticket after you creates it or inserts it. You cannot revert to this status after you change it.
QUEUED: Ticket
ownership has been assigned to a person or a group. Ownership assignment can be
made manually or might be made automatically using workflow, a service level
agreement, or other escalation process. For more information, see the Workflow
help, or the Service Level Agreements help.
INPROG: In
progress. Someone is working on this ticket. The first time a ticket reaches
this status, the system populates the Actual Start field if it is empty.
PENDING: An
action on this ticket is pending (for example, vendor or user call-back, or
waiting for parts).
RESOLVED: Information
has been gathered and routed, service has been restored or a solution has been
provided. The first time a ticket reaches this status, the system populates the
Actual Finish field if it is empty. If needed, you can reopen a ticket and
change the status from RESOLVED to INPROG (in progress).
CLOSED: The
ticket becomes a historical record. When a record is closed, you cannot change
the status. You can, however, edit certain parts of the history record.