Introducing IBM Smart Cloud Control Desk
Smart Cloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions through automated service request handling, efficient change management, optimized asset life cycle management across IT and enterprise domains.
With Smart Cloud
Control Desk, you get one product that integrates the functionality of all
these products:
- Tivoli
Asset Management for IT
- Tivoli
Change and Configuration Management Database
- Tivoli
Service Request Manager
Smart Cloud Control
Desk provides the following features and benefits:
- Reduce
total cost of ownership by using one unified solution to license, install
and manage multiple ITIL processes under one price point
- Reduce
Business Risk by using advanced impact analysis and defining automated
change procedures that ensure integrity of existing infrastructure while
supporting business agility
- Improve
efficiency and Quality of Service by unifying asset, change and problem
management across both IT and the rest of the enterprise
- Lower cost
and mitigate license compliance risk by performing end to end software
asset management
- Improve
utilization rate and reduce unnecessary purchases by managing the IT asset
lifecycle
- Adaptive,
role-based simplified UI, improves intuitiveness for novice users, and
reduces training costs.
- Access
from anywhere at anytime via mobile device support – Blackberry, iOS,
Android
- Pick a
solution delivery model - Traditional on-premise, SaaS, VM image - that is
affordable and meets your current business needs; Seamlessly move between
delivery models while keeping the same functionality