ServiceNow User Administration
Overview
Manage the individuals who can access ServiceNow by defining them as users in the system and assigning them to groups.
Use the session control options to terminate ServiceNow sessions.
Create roles that provide selective access to ServiceNow functionality, then assign the roles to groups when all associated users need to access that functionality, or to individual users.
Features
User Creation
User Creation can be done in two different ways:
User Creation Form
Out Of Box- Users
User Features
- Password Set / Reset
- Locking out the user
- Calendar Integration
- Enable/Disable Notifications
- Time zone
- Picture
- Department
- Company
User Impersonation
User Delegation
User Sessions
Group Creation
Group Creation Form
Group Features
- A set of users that share a commonality
- Groups can be Inherited from other groups
- Roles of parent group are inherited to the child group
- Roles assigned to the group are automatically assigned to the members of the group
- Group e-mail
- Group Manager
Role Creation
Role Deletion in Group
Role Features
- Collection of Permissions
- Roles can also contain other Roles
- Roles are granted access to applications
- Users and Groups are assigned Roles
- Used to assign Security Controls
- Any access granted to one role will be granted to any role that contains it
- Users having at least one role are counted as Licensed users
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